Privacy Policy

At 77jap, we take your privacy seriously. This Privacy Policy explains in clear terms how we collect, use, store, and protect the personal information you provide when using our online casino and sports betting platform. By accessing or using 77jap, you confirm that you have read and understood this policy and consent to the practices described herein.

This policy applies to all users of 77jap operating from Bangladesh or any other jurisdiction. We are committed to maintaining the highest standards of data protection and transparency so that you can use our platform with complete confidence. If you have questions about any section of this policy, please reach out to our support team at any time.

Information We Collect

When you register for an account, deposit funds, or interact with 77jap's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number, and profile photograph provided during KYC verification.
• Contact details: mobile phone number, email address, and city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details (such as bKash wallet number, Nagad account, Rocket number, or Upay account), transaction amounts, and deposit or withdrawal records.
• Technical data: IP address, device type and operating system, browser type and version, session duration, and clickstream data collected automatically when you use the platform.
• Gameplay data: game history, betting patterns, wagering activity, session logs, and bonus usage records generated during your use of cricket betting, slots, live casino, and crash game services.

All information is collected directly from you during account registration and ongoing use of our services. We do not purchase personal data lists from outside parties or obtain data through deceptive means.

How We Use Your Information

The personal information we collect is used strictly for the following legitimate purposes:

• Account management: to create, verify, and maintain your 77jap player account, including processing your registration, identity verification (KYC), and login authentication.
• Payment processing: to handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate transaction records.
• Customer support: to respond to your inquiries, resolve disputes, address technical issues, and provide assistance when you contact us via email.
• Platform improvement: to analyse aggregated usage patterns, identify technical errors, improve game performance, and develop new features that better serve players in Bangladesh.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other prohibited activities on our platform.
• Responsible gaming: to monitor gameplay patterns, identify signs of problem gambling behaviour, apply account limits, and communicate responsible gaming guidance to players who may need support.

Data Sharing and Disclosure

77jap does not sell, rent, or trade your personal information. We may share your data only in the following specific and limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform (e.g., payment processors, KYC verification services, cloud hosting providers). These partners are bound by strict data processing agreements and may not use your data for their own purposes.
• Legal obligations: when required by applicable law, court order, or government authority, we may disclose information to comply with legal proceedings or to protect the rights, property, or safety of 77jap, our players, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, player data may be transferred as part of that transaction. We will notify affected users in advance where practicable.
• Responsible gaming partners: aggregated, anonymised data (never individually identifiable) may be shared with responsible gaming research bodies to help improve harm-reduction tools across the industry.

Under no circumstances will 77jap share your personal information with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit, prior consent.

Payment Data and KYC Verification

Financial transactions on 77jap are processed through trusted Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, your payment credentials are transmitted using SSL-encrypted connections. 77jap does not store complete payment passwords or mobile banking PINs — only the transaction reference numbers and account identifiers required for record-keeping.

KYC (Know Your Customer) verification is a mandatory step for all players to ensure platform security and prevent identity fraud. During KYC, you may be required to submit a photograph of a valid national identification document and a selfie for biometric comparison. This data is handled exclusively by our verification partners under strict confidentiality obligations and is never shared with unrelated third parties.

Cookies and Tracking Technologies

77jap uses cookies and similar tracking technologies to deliver and improve our platform. We use the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: collect anonymised data about how users navigate our platform to help us identify slow-loading pages, error-prone sections, and gameplay bottlenecks. This data is never personally identifiable.
• Preference cookies: remember your language settings, display preferences, and last-visited game categories so your experience feels personalised each time you return.

You can control and manage cookie settings through your browser's built-in privacy controls. Disabling certain cookies may limit the functionality available to you on the platform. 77jap does not use third-party advertising cookies or cross-site tracking cookies.

Data Retention

77jap retains your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable legal and regulatory obligations. The typical retention periods are as follows: account and identity data is retained for the lifetime of your active account and for a minimum of five years following account closure to comply with anti-money laundering (AML) record-keeping requirements; transaction records are retained for a minimum of seven years for financial audit purposes; gameplay logs and session data are retained for a minimum of two years for dispute resolution and responsible gaming monitoring.

When personal data is no longer required, 77jap applies secure deletion procedures including cryptographic erasure for digitally stored data. You may submit a formal data deletion request via email, subject to verification of your identity and applicable legal retention obligations.

Your Privacy Rights

As a user of 77jap, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team with your registered account details:

• Right of access: you may request a copy of all personal data we hold about you, including account details, transaction history, and KYC records.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal retention obligations, you may request that we permanently delete your personal data. Account closure does not automatically trigger immediate deletion; statutory retention periods apply.
• Right to restriction: you may request that we restrict the processing of your data (for example, while a dispute is under investigation) without requiring full deletion.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests will be honoured within a reasonable timeframe.

We aim to respond to all verified privacy rights requests within 30 calendar days. In complex cases where additional time is required, we will notify you of the delay and the expected resolution date.

Security Measures

77jap implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Our security framework includes industry-standard SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls that limit staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing of our platform infrastructure, and multi-factor authentication (MFA) requirements for administrative accounts.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights, we will notify affected users without undue delay and take immediate remedial action.

Third-Party Services and Game Providers

77jap's platform integrates games and services from leading third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play games delivered by these providers, certain technical data (such as yoursession identifier and gameplay events) may be transmitted to those providers' systems solely to deliver the game functionality. These providers operate under their own privacy policies and data processing agreements. 77jap is not responsible for the data practices of third-party game providers beyond the contractual obligations we impose on them.

Our platform may also contain links to third-party tools or services (for example, live score widgets for cricket matches). 77jap is not responsible for the content or privacy practices of any external service. We encourage you to review the privacy policy of any third-party service you choose to use.

Age Restriction and Child Safety

77jap is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. All new player registrations are subject to age verification as part of our KYC process. If we become aware that a person under 21 has provided personal information to us, we will immediately suspend the associated account and permanently delete all related personal data.

Parents and guardians who believe their child may have accessed or registered on 77jap are strongly encouraged to contact us immediately at [email protected] so that we can take prompt action. 77jap is for players aged 21 and above only.

Changes to This Privacy Policy

77jap reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 77jap following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77jap handles your personal data, our dedicated privacy support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach our support team by email at: [email protected]. We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 30 calendar days. For urgent account security matters, please mark your email subject line clearly.